How it works

A chatbot talks. An agent finishes the job.

The little bubble in the corner had ten years to earn your customers' trust and spent them saying “I didn't understand that.” This is not that.

A chatbot

Reactive

Waits to be spoken to, then offers you four buttons
Follows a decision tree somebody drew last March
Can recite the returns policy. Can’t process a return.
Ends in “I didn’t understand that” — or a form
Deflects tickets. Never earns a single dirham.

Manta

Autonomous

Reads what you meant — typos, slang, a change of mind halfway through
Does the whole job: checks stock, takes payment, books the slot, updates the CRM
Starts conversations too — the cart, the quote, the customer who went quiet
Sells while it serves: answers the hesitation, then sends the link
Says “let me get someone” instead of making something up

Serves & sells: Inbound support and outbound revenue
24 / 7: Every hour, every holiday, no queue
Any language: Each agent speaks in its own voice
~1 week: From first call to live customers

What it does

Not a smarter reply. A finished job.

Give it a goal, your material and permission to act — then let it work out the steps itself.

It acts in your systems

Books it, reserves it, charges it, refunds it, logs it. Real transactions in the software you already run — not a summary emailed to someone.

It goes first

The cart from Tuesday. The quote nobody replied to. The customer who hasn’t been back since March. It opens those conversations itself.

It sounds like your business

English, Arabic, whatever they open with — in the tone you choose, answering from your price list rather than the open internet.

It lives where they already are

The WhatsApp number on your signage and the bubble on your site, with one inbox sitting behind both of them.

Agent configuration Live

Voice
Warm and brief · English & Arabic
Knows about
Price list · returns policy · store hours · 42 FAQs
Current
Allowed to do
Book · reserve stock · take payment · refunds under AED 500
Live
Never discuss
Legal disputes · corporate pricing · staff matters
To a human
When unsure
Ask a clarifying question, then escalate
Always

Safe by design

Autonomous doesn’t mean unsupervised.

Handing software real permissions in your business should feel like a serious decision. You write Manta's rules — and it doesn't get to improvise around them.

It answers from your price list and your policies — never the open internet
Name the subjects it must never touch, and those go straight to a person
Read every conversation it has had. Correct any reply in a click, and it learns.
Your data stays in your workspace — never sold, yours to export or delete

Not only customers

Your own people are stuck in a queue too.

The same agents can serve the staff behind the counter — on the WhatsApp already in their pocket, with nothing to install and no training day.

“How many leave days do I have left?”

Leave balances, payslips, policy questions and expense claims — answered without queuing behind one inbox.

IT & operations

“I’m locked out of the system.”

Password resets, access requests and outage updates, resolved before anyone raises a ticket.

Frontline & field staff

“Do we have this in the Marina branch?”

Staff check stock, log incidents and file reports from the floor — no terminal, no call to head office.

Sales teams

“What’s the status on the Al Fahim deal?”

Reps pull account history and update the pipeline over WhatsApp, so your CRM stops going stale.

Franchise & multi-site

“What’s this week’s promo at my branch?”

Every location gets consistent answers and localised pricing, instead of a group chat nobody reads.

Suppliers & partners

“Has invoice 8841 been paid?”

Purchase orders and payment status handled automatically, so finance stops being a lookup service.

Bring us the question you answer forty times a day.

We'll build an agent for it live on the call. Thirty minutes, and you'll watch it finish something you're currently paying someone to do.

Book a free demo

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